1. How is your pricing?
Our pricing varies depending on the product model, order quantity, and customization requirements.
We always offer competitive factory-direct prices while ensuring premium quality.
Send us your requirements and we will quote within 12–24 hours.
2. Do you have a minimum order quantity (MOQ)?
Yes, most of our products have a standard MOQ.
For regular wholesale orders, MOQ starts from 100 pcs, depending on the item.
For OEM/ODM customization (logo, packaging, color), MOQ may be higher.
Feel free to contact us for low-MOQ trial orders.
3. Can you supply the relevant documentation?
Absolutely. We can provide:
CE / RoHS / FCC certificates
Test reports
Product specifications
Packaging templates
OEM/ODM files (after NDA if required)
4. What is the average lead time?
Sample order: 3–7 days
Bulk order: 15–25 days depending on quantity
OEM/ODM customized orders: 25–35 days (after confirming all details)
We always aim to ship your order as quickly as possible.
5. What payment methods do you accept?
We support secure and flexible payment options:
PayPal/Wise/Western union/T/T (Bank Transfer)
Alibaba Trade Assurance (for trade platform orders)
6. What is the product warranty?
All Hisdon products come with a 12-month warranty covering manufacturing defects.
If you receive any defective items, we offer replacement or refund solutions.
7. Do you guarantee safe and secure delivery?
Yes.We use strong protective packaging and reliable shipping carriers to ensure your products arrive safely.
Every shipment is traceable with a tracking number.
8. How about the shipping fees?
Shipping cost depends on your order size, weight, and destination.
We will calculate the best shipping method for you:
Express (DHL/UPS/FedEx)
Air shipping Sea shipping
DDP door-to-door (for some countries)
We always aim to offer the most cost-effective solution.
9.Return & Refund Policy
At Hisdon, we are committed to providing high-quality products and professional OEM/ODM services for our B2B customers.
Please review our policy before placing an order.
1. Standard Products
For non-customized products, return or replacement may be accepted if:
the product has a confirmed manufacturing defect
the item received does not match the order specifications
the request is made within 7 days after delivery
the product is unused and in its original packaging
Clear photos or videos must be provided before any return is approved. Unauthorized returns will not be accepted.
2. Customized Products
Customized or OEM/ODM products are non-returnable and non-refundable unless there is a confirmed quality issue caused by production.
3. Shipping Damage
If the shipment arrives damaged, please notify us within 48 hours of delivery and provide photos of the carton and products. We will work with the logistics provider and arrange a solution if needed.
4. Return Shipping
For approved returns, customers are responsible for return shipping costs. Original shipping fees are non-refundable.
5. Refunds
Refunds, if applicable, will be processed after the returned goods are received, inspected, and approved by our QC team. Processing time is usually 5–10 business days.